If there is a problem shipping your order, we will notify you by e-mail within 2 business days if we receive a notification of the problem. We do apologize there are certain times when the manufacturers may not notify us of a problem. We do check the stock on all items before we process your order, however if we are not notified of any problem there may not be a notification sent to you. Please feel free to contact us at anytime to check on your order.






*Orders from Hawaii require a $50.00 shipping fee.
*Orders from Alaska require a $50.00 shipping fee.



We do NOT ship to PO Box's or via USPS unless otherwise noted.



Shipping Methods

Ground Shipping - FREE
Express Shipping (3-5 business days from date of shipment) $19.95



Shipping Time
Processing Time
(Saturday, Sunday & Holidays not included)
Shipping Time
(After Processing) (Saturday, Sunday & Holidays not included)
Total Delivery Time
(Saturday, Sunday & Holidays not included)

Free Ground Shipping
Please allow 2-3 business days processing time before shipping
1-3 Business Days
5-10 Business Days

Express Shipping
Please allow 1-2 business days processing time before shipping
1-2 Business Days
3-5 Business Days

*Worn items may not be returned. Items must be in new condition. Any sign of wear - dirt or scuff marks on leather or soles on boots/shoes - will be returned to customer.

*We do not refund the cost for packing materials or boxes used in return shipments.

*Please use the original packaging with all returns and exchanges. Do not apply taping materials on or over the original box. All shipments received unwrapped or taped will be subject to a 15% restocking fee base on total price.

*Customers have 90 days from the date of delivery to receive a pre-paid return label for a free exchange only.

*If you are returning the item for a refund the return shipping is at the customer's cost. We prefer that all returns and exchanges are shipped via UPS or FedEx. We are not responsible for lost packages.

*Any refunds will be issued to the original payment type. Any difference in purchase price will be applied to original payment type on file unless otherwise notified. If a request for a refund is over 90 days a company check will be mailed to you.


Defective items will be accepted 6 months from the date of purchase for inspection. On defective items ONLY we will refund up to $15.00 for the shipping back to us. Defective item(s) can only be exchanged. No refunds will be given. Receipt required.


If you have to cancel your order, we will try every means to cancel your order. However we try to process orders in a timely manner to ensure you receive your order quickly. Sometimes we can't stop the item(s) from shipping, so in this case the cancellation will be handled as a return.



ElliottsBoots.com Customer Service
Monday - Thursday 9:00am - 4:00pm EST
Friday 9:00pm - 3:00pm EST
Call Us (800) 930-3668