Elliott's Boots will do our very best to get your order shipped to you as quickly as possible. Footwear that are in-stock in our warehouse are usually shipped within 24-48 hours. Footwear shipped from the manufacturer generally take longer depending on the manufacturer's warehouse location. For all orders you will receive a confirmation e-mail with a tracking number as soon as your order ships.

  

  

  

  

ElliottsBoots.com - Returns
525 Lovell Road Unit #2
Knoxville, TN 37932
CLICK HERE TO SUBMIT ONLINE RETURNS

  

  

  

  

*If you are not 100% satisfied with your purchase, please send it back to us for a refund or exchange within 60 days of delivery. All returns must be returned in original packaging with tags attached in new, unworn condition. Worn items will not be accepted under any condition and will be returned back to you.

  

  

  

  

*If you are looking to return your purchase for a complete refund, you may contact customer service. Please e-mail accountmanager@bootbay.com

  

  

  

  

*We issue refunds immediately upon arrival back to us to the original payment type, but it may take your financial institution 2-3 days to post the refund to your account.
*If the original packaging or box is damaged, you may be subject to a 15% restocking fee.
*We do not refund the cost for packing materials or boxes used in return shipments.
*If the refund is requested after 60 days a company check will be mailed to you.

  

  

  

*Just didn't get the right size and want to swap it out for a better fit? Not a problem!
Please contact customer service for a pre-paid label to have e-mailed to you. If you choose to use our pre-paid label and request a refund we will subtract $9 from your refund, as we only pay return shipping on exchanges only. If the exchanged item is not currently in stock, you will be notified immediately. We will be happy to cover the shipping cost of your replacement.

  

  

Any requested exchanges after the 60-Day free exchanges offer, customer are subject the costs of shipment back to us on all items. All exchanges are accepted 60 days after you have your received your shipped item.

  

  

  

  

*Once the product is delivered to our refunds department, refunds are issued the same day as received from warehouse. If an exchange is requested, please allow up to 5-10 days for it to be processed and delivered to you. If the refund is requested after 90 days a company check will be mailed to you. Tracking numbers will be issued when we are notified by FedEx with a delivery status on your exchange.

  

  

  

  

*If you believe that your item received may be defective, please contact customer service immediately. The item must be inspected by our product experts and determine if we are able to deem it defective, or just worn out. We cannot guarantee the outcome, but we will do our best to reach a conclusion for you as quickly as possible.
*If the item has been worn and it's been found to be defective, we can only provide an exchange as an option. We will provide a return label to you at no cost.
*If the item has been received, not worn and found defective, we can offer an exchange or refund as options. However, we'd sure like for you to find a replacement!

  

  

Ordering 1. Please note that most items are not in our physical inventory and are drop shipped directly from the manufacturers which are located all over the USA.
2. All orders shipping to an APO address must place orders via telephone and ship via USPS which takes approximately 1-2 weeks.

  

  

  

  

800.930.3668
Monday - Thursday 9:00am - 4:00pm EST
Friday - 9:00pm - 3:00pm EST