Frequently Asked Questions
Q. Has My Order Shipped?
A. Check the status of your order by logging into your online account, emailing us at SUPPORT@ELLIOTTSBOOTS.COM or by giving us a call @ 800.930.3668
Q. How do I Return an Item I Ordered?
A. To return your order please give us a call, visit our returns section or send us an e-mail at SUPPORT@ELLIOTTSBOOTS.COM
Q. What do the store availability colors mean?
A. Green = two or more pairs in stock, Yellow = limited stock, Red = out of stock. Please note that inventory changes frequently. Before heading to your preferred store, you can always call to confirm availability, place a hold or have inventory transferred from another store.
Q. What Payment method do you accept?
A. Elliott's Boots accepts all major credit cards (MasterCard, Visa, Discover and American Express) We also accept PayPal and Pay in 4 by PayPal. We do not accept cash, checks, money orders or credit card gift cards (unless bank issued). Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.
Q. What will show on my bank statement?
A. After your purchase with ElliottsBoots.com you bank statement will reflect out legal name "Elliott's Tennessee Boot Company".
Q. How do I pay with Pay in 4 by PayPal?
1.) Choose PayPal at checkout and select 'Pay Later' – you'll see 'Pay in 4' as a way to pay.
2.) Get a decision in seconds and complete your purchase.
3.) Make the down payment today, and pay the rest in 3 payments – one every two weeks. Payments are easy to manage through the PayPal app and on PayPal.com
Click here to get more details on Pay in 4 by PayPal.
Q. How can I cancel my Order?
A. There is a small window to cancel an order; please make sure you e-mail or give us a call as soon as the order is placed.
Q. Do you ship Internationally?
A. No. At this time we do not; but is something that could be added in the near future.
Q. What size should I order?
A. We always recommend ordering the size you typically wear; however, every brand can fit different.
Q. Do you charge Sales Tax?
A. Elliott's Boots charges sales tax in the required states.
Q. Do you have Catalogs?
A. Currently, we do not have Catalogs; please feel free to visit our site at WWW.ELLIOTTSBOOTS.COM; also remember to sign up for our e-mail alerts.