• FAQ for Elliotts Boots

     
    1. Is my item available? - The stock on all of our items has to be checked, and most items ship directly from the manufacturers. If you would like to check the stock please feel free to contact customer service at 865-523-7463 or at accountmanager@elliottsboots.com.
     
    2. What is the status of my order? - This information is not on our website, but please call us at 865-523-7463 or email us at accountmanager@elliottsboots.comand we can check this for you.
     
    3. How long is the shipping? - Our standard free shipping is 5-15 business days.
     
    4. Can I get expedited shipping? - Yes. We do offer one expedited shipping option. It is $19.95 for 3-5 business days.
     
    5. How do I know what size to order? - Unfortunately we cannot tell you what size to order or whether the items will fit you. All manufacturers usually recommend you order your regular size.
     
    6. How do I return an item? - We're so sorry this item didn't work for you. Please click here to go directly to our returns form. ****
     
    7. What do all the letters mean beside the sizes? - These letters are the widths. Here is a chart to show the meanings.
    Mens
         Womens
     
     
    B or N- narrow width
    A or N- narrow width
    D or M or R- medium width
    B or M- medium width
    EE or W- wide width
    C or W- wide width
    EEE or EW- extra wide width
     
    EEEE or H- extra extra wide
     
     
    8. What is my return or RA#? - Your return # is the same as your ElliottsBoots.com order#. This # can be found on the email receipt you received from us or you can call us and we will be happy to look this up for you by your name.
     
    9. I need an invoice for reimbursement. Where can I get this? - If you no longer have your Bootbay.com receipt email please feel free to contact us either at 865-523-7463 or at accountmanager@elliottsboots.comand we will be happy to either mail, email or fax you a receipt.
     
    10. Do I have to pay tax? - We only charge tax if the order is shipping into Tennessee.
     
    11. How quickly does my item ship out? - 95 % of the time our items ship factory direct and we give our manufacturers an average or 3-5 business days for the items to leave their warehouses. If you choose expedited shipping it is about 1-2 business days for them to leave the warehouses.
     
    12. Why do I have to pay return shipping? - Since we offer free standard shipping out to our customers in the contiguous United States and the return is at your digression we leave the return shipping at your cost.
     
    13. Do you sell seconds or blemishes? - NO. We only sell new items.
     
    14. What kind of warranty do you offer? - We offer a 6 month warranty for manufacturer defects. If you think your item is defective return it to us for an inspection.
     
    15. What type of payments do you accept? - We Visa, MasterCard and America Express credit cards issued in the USA, and also money orders or certified checks issued in the USA that can be sent in to make a purchase. We do not accept Discover.
     
    16. What I see on my statement? - Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.
     

     

    What's the difference between Electrical Hazard, Static Dissipative, and Conductive Safety Shoes?

    The 3 distinct types of conductivity found in Safety Shoes are Electrical Hazard (EH), Static Dissipative (SD), and Conductive (CD). These are tested according to the ASTM (American Society of Testing and Materials) standards F2412-05 and F2413-05.

    EH Electrical Hazard Safety Shoes

    The differences between these classifications of Safety Shoes are that Electrical Hazard shoes are designed to impede (reduce significantly) the flow of electricity through the shoe and to ground, thereby reducing the possibility of electrocution. Electrical Hazard Safety Shoes will have an "EH" clearly visible on the ASTM label sewn inside the safety shoes. (ASTM F2413-05 Sec. 7.1.5.2) Only safety shoes can have the Electrical Hazard designation. (ASTM F2413-05 Sec. 5.5.1),

    IMPORTANT: Electrical Hazard shoes are not designed to be the primary source of protection in an Electrical Hazard environment. They are designed to be only a secondary source of protection in an Electrical Hazard environment, and that is clearly stated in the ASTM standards for Electrical Hazard Safety Shoes. (ASTM F2413-05 Sec. 5.5.4 & Sec 5.5.2),

    SD Static Dissipating Safety Shoes and non-Safety Shoes

    Static Dissipating Safety Shoes and Soft-Toe shoes are designed to dissipate (reduce) the amount of static electricity build-up on your body. Unlike Electrical Hazard Safety Shoes, Static Dissipating Shoes can be either safety toe or non-safety (or soft-toe). Static Dissipating shoes actually conduct static electricity through the linings and insole, cement, and outsole and into ground. Static Dissipating Safety Shoes and non-Safety Shoes have a "SD" clearly visible on the ASTM label sewn inside the safety shoes. (ASTM F2413-05 Sec. 7.1.5.3),

    To accomplish Static Dissipating environments consistently, several things must be controlled. First, you cannot add any kind of insole to the shoe, except a specially designed Static Dissipating insole. If a non-Static Dissipating insole is added to the shoe, Static Electricity will not flow through the insole. When the insole becomes non-conductive; the shoe will not Dissipate Static Electricity. Also, the floor and sole of the shoe must remain clean and free of dust and other foreign matter to maintain good contact between the sole and the floor. This allows the Static Electricity to Dissipate, or flow through the sole and into ground. (This assumes that floor is "grounded" and Static Electricity will flow through to the floor material.)

    Static Dissipating Shoes and Safety Shoes are worn in mainly two types of environments: Computer component handling facilities and nuisance Static Electricity environments, like plants where the process and machinery create a large Static Electricity field in the manufacturing process. Typically, this field creates a build-up of static electricity on employees working in the environment, and then discharges when the employee touches metal that goes to ground or has a neutral or less charge than the body has. This Static Discharge "shocks" the person, creating momentary discomfort and annoyance. Static Dissipating shoes can help this situation, but the floor, mats, and machinery, also need to be grounded to reduce the Static Electricity field in the environment.

    CD Conductive Safety Shoes

    Conductive Safety Shoes are designed to "conduct" Static Electricity through the shoes and into ground. Conductive Safety Shoes are similar to Static Dissipating Safety Shoes because both are designed to dissipate Static Electricity. Conductive Safety Shoes (CD) Dissipate Static Electricity much faster and more completely than Static Dissipating Safety Shoes (SD). The reason is that Conductive Safety Shoes are worn in environments that are highly flammable and explosive, which means that reducing the possibility of a Static Spark or Discharge is critical to the safety of not only the employee, but the other employees in the immediate area and even citizens in the vicinity of the explosive area. According to the ASTM Standard, Conductive (CD rated) Shoes must be Safety Shoes (ASTM F2413-05 Sec. 5.4.1), and the Conductive Safety Shoes have a "CD" clearly visible on the ASTM label sewn inside the safety shoes. (ASTM F2413-05 Sec. 7.1.5.1),

    Important: Because Conductive Safety Shoes (CD) conduct electricity, employees wearing these shoes must avoid wearing Conductive Safety Shoes in Electrical Hazard (EH) environments. Obviously, this could be a very dangerous situation. (ASTM F2413-05 Sec. 5.4.2.3),