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    Elliotts Boots Policies

     


    *ALL Sales & Promotions Exclude:

    UGG Boots and Shoes, Timberland, Timberland PRO, Carolina, Double H, & Browning footwear brands

    PLEASE SEND ALL RETURNS TO:
    ElliottsBoots- Returns
    3911 Western Avenue
    Knoxville, TN 37921

     

    REFUNDS/EXCHANGES

     

    Return Policy

    *If you are not 100% satisfied with your purchase, please send it back to us for a refund or exchange within 90 days of delivery. All returns must be returned in original packaging with tags attached in new, unworn condition. Worn items will not be accepted under any condition and will be returned back to you.

     

    Return Shipping

    *If you are looking to return your purchase for a complete refund, you may contact customer service. Please e-mail accountmanager@elliottsboots.com

     

    Refunds

    *We issue refunds immediately upon arrival back to us to the original payment type, but it may take your financial institution 2-3 days to post the refund to your account.
    *If the original packaging or box is damaged, you may be subject to a 15% restocking fee.
    *We do not refund the cost for packing materials or boxes used in return shipments.

     

    FREE 90-Day Exchanges

    *Just didn't get the right size and want to swap it out for a better fit? Not a problem!
    Please contact customer service for a pre-paid label to have e-mailed to you. If you choose to use our pre-paid label and request a refund we will subtract $9 from your refund, as we only pay return shipping on exchanges. If the exchanged item is not currently in stock, you will be notified immediately. We will be happy to cover the shipping cost of your replacement.

    Any requested exchanges after the 90-Day free exchanges offer, customer are subject the costs of shipment back to us on all items. All exchanges are accepted 120 days after you have your received your shipped item.

     

    Processing Time for Refund or Exchange

    *Once the product is delivered to our refunds department, refunds are issued the same day as received from warehouse. If an exchange is requested, please allow up to 5-10 days for it to be processed and delivered to you. Tracking numbers will be issued when we are notified by FedEx with a delivery status on your exchange.

     

    Defective Items

    *If you believe that your item received may be defective, please contact customer service immediately. The item must be inspected by our product experts and determine if we are able to deem it defective, or just worn out. We cannot guarantee the outcome, but we will do our best to reach a conclusion for you as quickly as possible.
    *If the item has been worn and it's been found to be defective, we can only provide an exchange as an option. We will provide a return label to you at no cost.
    *If the item has been received, not worn and found defective, we can offer an exchange or refund as options. However, we'd sure like for you to find a replacement!

     

    In retail Stores Exchange Policy

    *Policy Subject to Change

     

    Retail Return Policy
    Period
    Elliott's Will:

    New Return w/Receipt

    90 days

    Exchange/Gift Card/Refund - Non Stock item Pay a 10% Restocking fee
    New Without Receipt
    90 days
    Exchange/Gift Card ONLY - Non Stock item Pay a 10% Restocking fee
    Comfort Guarantee
    10 days
    Exchange or Gift Card - Non Stock item Pay a 10% Restocking fee
    Defective Return
    90 days
    Full value Exchange or Gift Card ONLY - Non Stock item Pay a 10% Restocking fee
    No Defect Return
     
    Wear Charge ... Exchange or Gift Card ONLY - Non Stock item Pay a 10% Restocking fee
    Wear Charge 15% per mo. Deduct from Balance Due. Exchange/Gift Card ONLY - Non Stock item Pay a 10% Restocking fee


    Ordering

    1. Please note that most items are not in our physical inventory and are drop shipped directly from the manufacturers which are located all over the USA.
    2. All orders shipping to an APO address must place orders via telephone and ship via USPS which takes approximately 1-2 weeks.

     


    Taxes

    We do not charge Sales Tax outside of Tenneessee.
     


    What's on my Statement?

    Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.


    Defective Merchandise

    ElliottsBoots.com has a six-month policy for manufacture defects. This does not include comfort or wear. If you feel your boot is defective you must follow the same steps as an exchange, and include a letter explaining the defect. Please be informed that you will be responsible for shipping the item back to ElliottsBoots.com. Once we receive the item, it will be evaluated and if found defective, we will replace the item and refund the amount plus cost of ground shipping, if you send a receipt showing the amount. If we determine that there is no defect and the item has been worn we will return the item back to you.


    Price Guarantee

    We offer a 100% price guarantee. 
    **Must include freight and be available in same style, size and color. All claims on previously purchased items must be within 10 days. Not valid on promo codes, coupons or memberships, and we cannot price match with auction sites (Ebay), sale prices or mis-made items. **

    *DUE TO IMITATION UGG FOOTWEAR; WE DO NOT PRICE MATCH UGG FOOTWEAR.

    Elliotts Boots is committed to providing the lowest prices, every day. Price Matching is available on Elliotts Boots. Requests must be made over the phone and customers must provide valid proof of comparable price with another online competitor. Elliotts Boots reserves the right to verify and approval of all competitors advertised pricing and the availability of the item.

    • Item must be identical to the item being matched with competitor - brand name, size, color, and style number.
    • Price must be valid at the time the price match is requested.
    • Prices Match will not be accepted against competitor current 'Sales Price' or 'Clearance Price', or use of any coupon.
    • Each Price Match will be adjusted to ONLY the final sales price of competitor, including competitor's tax and shipping fees.
    • A Elliotts Boots representative MUST be shown the website and location to where the advertisement of sale for approval.
    • Competitor item must be in stock at the time the price match is requested.

     

     


    Shipping

    Orders are delivered within 15 business days. If there is a problem shipping your order, we will notify you by e-mail within 4 business days if we receive a notification of the problem. We do apologize there are certain times when the manufacturers may not notify us of a problem. We do check the stock on all items before we process your order, however if we are not notified of any problem there may not be a notification sent to you. Please feel free to contact us at anytime to check on your order.

    FREE GROUND SHIPPING WITHIN THE CONTIGUOUS UNITED STATES.
    *Orders from Hawaii require a $50.00 shipping fee.
    *Orders from Alaska require a $50.00 shipping fee.


    We do NOT ship to PO Box's or via USPS unless otherwise noted.
    All orders shipping to an APO address must place orders via telephone.
    All Socks and Promotional Items will be shipped via USPS ground.

     

    Coupon Codes

    Competitors Current Coupon......We Gladly Honor.
    Combining Coupons.....We Will Take Up To Two Offers.
    Example...... One Coupon For Dollars Off and Another Coupon For Percentage Off.
    Military Orders Are Always 15% Off.

     

    Shipping Methods

    Ground Shipping - FREE
    Express Shipping (3-5 business days from date of shipment) $19.95
     
     

    Shipping Method Processing Time (Saturday, Sunday & Holidays not included) Shipping Time (After Processing) (Saturday, Sunday & Holidays not included) Total Delivery Time (Saturday, Sunday & Holidays not included)
    Free Ground Shipping
    (over $49)
    Please allow 2-3 business days processing time before shipping
    1 - 3 Business Days
    1 - 3 Weeks
    Express Shipping Please allow 1-2 business days processing time before shipping
    1 - 2 Business Days
    3 - 5 Business Days



    Credit Card Information

    We do not keep your Credit Card Information in our Databases. In the event there is a problem with the credit card information or you request to make any changes to your order we may ask for this information again.

    Cancellations:

    If you have to cancel your order, we will try every means to cancel your order. However we try to process orders in a timely manner to ensure you receive your order quickly. Sometimes we can't stop the item(s) from shipping, so in this case the cancellation will be handled as a return.


    ElliottsBoots.com Customer Service
    (865) 523-7463
    Monday - Saturday  9:30am - 7:00pm EST
    Sunday - 12:00pm - 5:00pm EST


     

    Elliott's Tennessee Boot Co., LLC Employee Handbook