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    Elliotts Boots Policies

    *Policy Subject to Change

     

    Return Policy
    Period
    Elliott's Will:

    New Return w/Receipt

    90 days

    Exchange/Gift Card/Refund - Non Stock item Pay a 10% Restocking fee
    New Without Receipt
    90 days
    Exchange/Gift Card ONLY - Non Stock item Pay a 10% Restocking fee
    Comfort Guarantee
    10 days
    Exchange or Gift Card - Non Stock item Pay a 10% Restocking fee
    Defective Return
    90 days
    Full value Exchange or Gift Card ONLY - Non Stock item Pay a 10% Restocking fee
    No Defect Return
     
    Wear Charge ... Exchange or Gift Card ONLY - Non Stock item Pay a 10% Restocking fee
    Wear Charge 15% per mo. Deduct from Balance Due. Exchange/Gift Card ONLY - Non Stock item Pay a 10% Restocking fee


    Ordering

    1. Please note that most items are not in our physical inventory and are drop shipped directly from the manufacturers which are located all over the USA.
    2. All orders shipping to an APO address must place orders via telephone and ship via USPS which takes approximately 1-2 weeks.

     


    Taxes

    We do not charge Sales Tax outside of Tenneessee.
     


    What's on my Statement?

    Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.


    Defective Merchandise

    ElliottsBoots.com has a six-month policy for manufacture defects. This does not include comfort or wear. If you feel your boot is defective you must follow the same steps as an exchange, and include a letter explaining the defect. Please be informed that you will be responsible for shipping the item back to ElliottsBoots.com. Once we receive the item, it will be evaluated and if found defective, we will replace the item and refund the amount plus cost of ground shipping, if you send a receipt showing the amount. If we determine that there is no defect and the item has been worn we will return the item back to you.


    Price Guarantee

    We offer a 100% price guarantee. 
    **Must include freight and be available in same style, size and color. All claims on previously purchased items must be within 10 days. Not valid on promo codes, coupons or memberships, and we cannot price match with auction sites (Ebay), sale prices or mis-made items. **

    *DUE TO IMITATION UGG FOOTWEAR; WE DO NOT PRICE MATCH UGG FOOTWEAR.

    Elliotts Boots is committed to providing the lowest prices, every day. Price Matching is available on Elliotts Boots. Requests must be made over the phone and customers must provide valid proof of comparable price with another online competitor. Elliotts Boots reserves the right to verify and approval of all competitors advertised pricing and the availability of the item.

    • Item must be identical to the item being matched with competitor - brand name, size, color, and style number.
    • Price must be valid at the time the price match is requested.
    • Prices Match will not be accepted against competitor current 'Sales Price' or 'Clearance Price', or use of any coupon.
    • Each Price Match will be adjusted to ONLY the final sales price of competitor, including competitor's tax and shipping fees.
    • A Elliotts Boots representative MUST be shown the website and location to where the advertisement of sale for approval.
    • Competitor item must be in stock at the time the price match is requested.

     

     


    Shipping

    Orders are delivered within 15 business days. If there is a problem shipping your order, we will notify you by e-mail within 4 business days if we receive a notification of the problem. We do apologize there are certain times when the manufacturers may not notify us of a problem. We do check the stock on all items before we process your order, however if we are not notified of any problem there may not be a notification sent to you. Please feel free to contact us at anytime to check on your order.

    FREE GROUND SHIPPING (over $49) WITHIN THE CONTIGUOUS UNITED STATES.
    *Orders from Hawaii require a $50.00 shipping fee.
    *Orders from Alaska require a $50.00 shipping fee.
    *Orders under $49.00 require a $9.95 shipping fee

    We do NOT ship to PO Box's or via USPS unless otherwise noted.
    All orders shipping to an APO address must place orders via telephone.
    All Socks and Promotional Items will be shipped via USPS ground.

     

     

     

    Shipping Methods

    Ground Shipping - FREE (over $49)
    Express Shipping (3-5 business days from date of shipment) $19.95
     
     

    Shipping Method Processing Time (Saturday, Sunday & Holidays not included) Shipping Time (After Processing) (Saturday, Sunday & Holidays not included) Total Delivery Time (Saturday, Sunday & Holidays not included)
    Free Ground Shipping
    (over $49)
    Please allow 2-3 business days processing time before shipping
    1 - 3 Business Days
    1 - 3 Weeks
    Express Shipping Please allow 1-2 business days processing time before shipping
    1 - 2 Business Days
    3 - 5 Business Days



    Credit Card Information

    We do not keep your Credit Card Information in our Databases. In the event there is a problem with the credit card information or you request to make any changes to your order we may ask for this information again.

    Cancellations:

    If you have to cancel your order, we will try every means to cancel your order. However we try to process orders in a timely manner to ensure you receive your order quickly. Sometimes we can't stop the item(s) from shipping, so in this case the cancellation will be handled as a return.


    ElliottsBoots.com Customer Service
    (865) 523-7463
    Monday - Thursday  9:00am - 4:00pm EST
    Friday - 9:00am - 3:00pm EST


     

    Elliott's Tennessee Boot Co., LLC Employee Handbook