BootBay Policies
Ordering
1. Please note that most items are not in our physical inventory and are drop
shipped directly from the manufacturers which are located all over the USA.
2. Ariat orders that ship to the states of California or Texas take 3-4
weeks for delivery.
3. Lucchese orders that are currently not in stock are 6-9 weeks for delivery.
4. All orders shipping to an APO address must
place orders via telephone and ship via USPS which takes approximately 1-2 weeks.
Defective Merchandise
BootBay.com has a six-month policy for manufacture defects. This does not
include comfort or wear. If you feel your boot is defective you must follow the
same steps as an exchange, and include a letter explaining the defect. Please
be informed that you will be responsible for shipping the item back to Bootbay.com.
Once we receive the item, it will be evaluated and if found defective, we will
replace the item and refund the amount plus cost of ground shipping, if you send
a receipt showing the amount. If we determine that there is no defect and the
item has been worn we will return the item back to you.
Price Guarantee
We offer a 100% price guarantee. We are happy to check the price for you. Give
us a call (800)930-3668
**Must include freight and be available in same style, size and color. All claims
on previously purchased items must be within 30 days. Not valid on promo codes,
coupons or memberships, and we cannot price match with auction sites or mis-made
items. **
*DUE TO IMITATION UGG FOOTWEAR; WE DO NOT
PRICE MATCH UGG FOOTWEAR.
Shipping
Orders are delivered within 5-15 business days. If there is a problem shipping
your order, we will notify you by e-mail within 3 business days if we receive
a notification of the problem. We do apologize there are certain times when the
manufacturers may not notify us of a problem. We do check the stock on all items
before we process your order, however if we are not notified of any problem there
may not be a notification sent to you. Please feel free to contact us at anytime
to check on your order.
FREE GROUND SHIPPING WITHIN THE CONTIGUOUS UNITED STATES.
*Orders from Alaska and Hawaii require a $50.00 shipping fee.
*Orders under $49.00 require a $9.75 shipping fee
We do NOT ship to PO Box's or via USPS
unless otherwise noted.
All orders shipping to an APO address must place
orders via telephone.
All Socks and Promotional Items will be shipped via ground.
We will only ship to The United States of America.
This is mainly due to customs issues; we cannot ensure that international customers
will receive their orders.
Shipping Methods
Ground Shipping - FREE - Over $49.00
Express Shipping (3 - 5 business days from date of shipment) $19.95
| Shipping Method |
Processing Time
(Saturday, Sunday & Holidays not included) |
Shipping Time
(After Processing) (Saturday, Sunday & Holidays not included) |
Total Delivery
Time (Saturday, Sunday & Holidays not included) |
| Free Ground Shipping |
Please allow 2-3 business days processing time before
shipping |
1 - 5 Business Days
|
5 - 15 Business Days
|
| Express Shipping |
Please allow 1-2 business days processing time before
shipping |
3 - 5 Business Days
|
3 - 6 Business Days
|
Credit Card Information
We do not keep your Credit Card Information in our Databases. In the event there
is a problem with the credit card information or you request to make any changes
to your order we may ask for this information again. We no longer accept
Discover Credit Cards. (Sorry for the inconvenience)
Cancellations:
If you have to cancel your order, we will try every means to cancel your order.
However we try to process orders in a timely manner to ensure you receive your
order quickly. Sometimes we can't stop the item(s) from shipping, so in this
case the cancellation will be handled as a return.
Bootbay.com Customer Service
(800) 930-3668
Monday - Friday 9:00am - 4:00pm
|
